Website Terms & General Disclaimer

These Website Terms of Service (“Terms”) govern your access to and use of the SoftScale AI website, including SoftScaleAI.com and any related webpages, forms, resources, and website-based features operated by SoftScale AI LLC (“SoftScale AI,” “Company,” “we,” “us,” or “our”).

Please read these Terms carefully. By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies incorporated by reference.

If you access or use the Website on behalf of a business, nonprofit organization, government entity, school, library, workforce organization, community organization, or other entity, you represent that you have authority to accept these Terms on that entity’s behalf. In that circumstance, “you” and “your” include both you and the entity you represent.

When a form, registration page, checkout page, or other Website feature requests affirmative acceptance, checking a box, clicking an acceptance button, submitting the form, or completing the transaction constitutes your electronic acceptance and, where applicable, your electronic signature.

If you do not agree to these Terms, do not access or use the Website and discontinue any current use.

1.Website Purpose

The Website may provide information about SoftScale AI’s:

• AI-literacy and workforce-readiness services
• Organizational AI-readiness support
• AI automation and business solutions
• Training programs and workshops
• Leadership briefings
• Speaking engagements
• Community and workforce programs
• Curriculum and educational-resource development
• Consulting and implementation support
• Sponsored programs and funded initiatives
• Partnership, contracting, and subcontracting opportunities
• Digital resources and downloadable materials
• Articles, briefings, newsletters, and educational content
• Events, registrations, consultations, and discovery calls
• Related products, programs, and services

Information available through the Website is provided primarily for general informational, educational, and business-development purposes.

The availability, scope, format, pricing, eligibility requirements, and delivery of any service, product, program, or resource may change.

2.Eligibility and Youth Use

The Website is intended primarily for a general audience, including:

• Adults
• Business owners
• Organizational representatives
• Educators
• Workforce-development professionals
• Community partners
• Government and public-sector representatives
• Funders and sponsors
• Procurement professionals
• Parents and caregivers
• Other individuals seeking information about SoftScale AI

The Website is not directed to children under 13, and children under 13 may not directly submit personal information through general Website forms, create an account, make a purchase, or register themselves for a program.

Individuals under 18 may review general educational information with the involvement or supervision of a parent, legal guardian, educator, program administrator, or other authorized adult where appropriate.

Certain activities may be restricted to adults or may require authorization from a parent, guardian, organization, or other responsible party. These activities may include:

• Making a purchase
• Entering into a contract
• Booking a discovery call
• Submitting certain forms
• Creating an account
• Registering for a program
• Providing consent
• Participating in youth-focused services

Youth-focused programs may require registration, authorization, or consent from a parent, legal guardian, school, library, youth organization, workforce organization, community partner, or other authorized adult or organization.

Users must not submit personal information about a child through a general Website form unless they are legally authorized to do so and the form is appropriate for that purpose.

If SoftScale AI learns that personal information from a child under 13 was submitted through the Website in a manner not permitted by applicable law or an authorized program process, SoftScale AI may delete or restrict the information, contact the responsible adult or organization, or take other appropriate steps, including obtaining any required parental notice or consent.

3.Electronic Communications and Acceptance

When you communicate with SoftScale AI electronically, submit a Website form, check an acceptance box, click an acceptance button, register for a program, make a purchase, or complete another electronic transaction, you consent to conducting that interaction electronically to the extent permitted by applicable law.

Electronic communications and records may include:

• Emails
• Form confirmations
• Registration records
• Appointment notifications
• Electronic agreements
• Invoices
• Receipts
• Program information
• Policy notices
• Consent records
• Other business communications

Your electronic acceptance has the same effect as a handwritten signature where applicable law recognizes electronic signatures.

SoftScale AI may retain records showing the date, time, method, policy version, and other information associated with your electronic acceptance or transaction.

You are responsible for providing accurate contact information and maintaining an email address and device capable of receiving, storing, or printing electronic records relevant to your interaction.

You may save or print a copy of these Terms for your records.

Submitting an inquiry or communicating electronically does not, by itself, establish a client relationship.

4.No Client, Advisory, or Fiduciary Relationship

Accessing the Website, downloading a resource, submitting a form, booking a discovery call, attending a public event, receiving an email, or communicating with SoftScale AI does not automatically establish:

• A client relationship
• A consulting relationship
• A fiduciary relationship
• An employment relationship
• A partnership
• A joint venture
• An agency relationship
• A legal, accounting, tax, financial, compliance, or professional-advisory relationship

A client relationship is established only when SoftScale AI and the applicable client enter into a separate written agreement, proposal, statement of work, purchase agreement, or other approved engagement document.

5.Services and Separate Agreements

Specific services may be governed by additional documents, including:

• Proposals
• Statements of work
• Client agreements
• Purchase agreements
• Program agreements
• Registration terms
• Sponsorship agreements
• Contractor or subcontractor agreements
• Licensing agreements
• Invoices
• Order forms
• Event terms
• Grant, funding, or partnership agreements
• Electronic checkout or click-through terms

Those documents may address matters such as:

• Scope of work
• Deliverables
• Fees
• Payment schedules
• Timelines
• Cancellation or rescheduling
• Intellectual-property rights
• Licensing
• Confidentiality
• Recording permissions
• Technology responsibilities
• Data handling
• Participant responsibilities
• Evaluation and reporting
• Additional legal terms

Order of Precedence. If a signed, electronically accepted, or otherwise binding engagement-specific agreement conflicts with these general Website Terms, the engagement-specific agreement will control for that particular engagement to the extent of the conflict.

These Website Terms continue to apply to general use of the Website unless the engagement-specific agreement expressly states otherwise.

6.Intellectual Property and Permitted Use

The Website and its content are owned by, licensed to, or used with permission by SoftScale AI and may be protected by copyright, trademark, trade-secret, contractual, and other applicable intellectual-property laws.

Protected content may include:

• Text and written content
• Articles and newsletters
• Graphics and illustrations
• Logos and brand elements
• Photographs and videos
• Presentations
• Workshops and training materials
• Curriculum
• Frameworks and models
• Assessments
• Worksheets
• Templates
• Guides and toolkits
• Workbooks
• Educational resources
• Downloads
• Recorded materials
• Program structures
• Website design
• Original research and analysis
• Proprietary methods and processes
• Other original materials

Except where expressly permitted, you may not:

• Copy or reproduce Website content
• Republish or publicly distribute content
• Modify or create derivative works
• Sell, license, sublicense, or commercially exploit content
• Remove copyright, trademark, or ownership notices
• Present SoftScale AI content as your own
• Use SoftScale AI branding without written permission
• Record, reproduce, or distribute workshops or presentations
• Use automated tools to extract substantial amounts of Website content
• Train a commercial model or content system using proprietary SoftScale AI materials without written authorization

Limited quotations may be used where legally permitted, provided that the quotation is accurate, not misleading, appropriately attributed, and does not substitute for the original work.

No provision of these Terms transfers ownership of any SoftScale AI intellectual property.

7.Digital Resources and Downloads

SoftScale AI may offer free or paid resources, including:

• Guides
• Checklists
• Worksheets
• Toolkits
• Templates
• Workbooks
• Assessments
• Training materials
• Educational resources
• Digital downloads

Unless another license or agreement states otherwise, these materials are provided under a limited, revocable, nonexclusive, non-transferable license for the purchaser’s or authorized recipient’s:

• Personal use
• Internal business use
• Internal organizational use

You may not, without prior written authorization:

• Resell the materials
• Redistribute the materials
• Post the materials publicly
• Share access beyond authorized users
• Republish the materials
• Claim ownership
• Remove ownership notices
• Use the materials to create a competing commercial product
• Create or distribute derivative versions

A separate institutional, organizational, educational, or commercial license may grant broader rights. Any broader rights must be stated in writing.

8.User Submissions, Communications, and Feedback

You may provide information through forms, registrations, inquiries, surveys, emails, applications, or other Website features.

You represent that information you submit is:

• Accurate to the best of your knowledge
• Lawfully provided
• Not misleading
• Not infringing on another person’s rights
• Submitted with appropriate authority and consent

You retain ownership of original content you submit.

You grant SoftScale AI a limited right to receive, store, process, reproduce, and use submitted information as reasonably necessary to:

• Respond to your inquiry
• Provide requested services
• Administer registrations
• Evaluate partnership opportunities
• Conduct business operations
• Maintain records
• Improve services
• Meet legal or contractual obligations

Do not submit highly sensitive, confidential, proprietary, regulated, or legally privileged information through a general Website form unless SoftScale AI specifically requests it and provides an appropriate method for submission.

Suggestions, ideas, or general feedback voluntarily provided without a confidentiality agreement may be used by SoftScale AI to improve its services, provided that SoftScale AI does not publicly attribute the feedback to you without permission.

9.Artificial Intelligence and Technology

SoftScale AI may educate, advise, demonstrate, discuss, recommend, configure, or support the use of artificial intelligence, automation, software, and other technology systems.

AI and technology tools may produce outputs that are:

• Inaccurate
• Incomplete
• Outdated
• Biased
• Inconsistent
• Inappropriate
• Unexpected
• Unsuitable for a particular purpose

Users remain responsible for applying appropriate human judgment and independently reviewing, testing, and verifying consequential outputs before relying on or implementing them.

Unless expressly agreed otherwise in a separate written agreement, Website content or AI-generated output should not be used as the sole basis for decisions involving employment, education, housing, credit, insurance, healthcare, legal rights, public benefits, safety, or other high-impact matters.

Do not enter confidential, proprietary, regulated, privileged, or highly sensitive information into a third-party AI or technology tool unless you are authorized to do so and have determined that appropriate contractual, privacy, and security safeguards are in place.

SoftScale AI does not guarantee:

• Revenue growth
• Cost savings
• Efficiency gains
• Lead generation
• Customer acquisition
• Customer retention
• Job placement
• Career advancement
• Educational outcomes
• Business performance
• Automation performance
• Regulatory compliance
• Security outcomes
• Specific organizational results

Results depend on factors that may include:

• Organizational readiness
• Implementation quality
• Business processes
• Data quality
• User participation
• Leadership decisions
• Technology limitations
• Vendor performance
• Market conditions
• Regulatory requirements
• Circumstances outside SoftScale AI’s control

Users and organizations are responsible for determining whether a particular technology, output, recommendation, or implementation is appropriate for their needs, risks, and obligations.

10.Educational Information and No Professional Advice

Website content is provided for educational and informational purposes.

Unless SoftScale AI expressly agrees otherwise in a separate written agreement, Website content does not constitute:

• Legal advice
• Financial advice
• Investment advice
• Tax advice
• Accounting advice
• Medical or mental-health advice
• Employment advice
• Cybersecurity advice
• Regulatory-compliance advice
• Government-contracting advice
• Business-licensing advice
• Professional advice tailored to your particular circumstances

You should consult appropriately qualified professionals regarding decisions that may affect your legal obligations, finances, taxes, security, employees, customers, organization, or regulated activities.

Your use of the Website is also subject to the separate General Disclaimer, which is incorporated into these Terms by reference.

11.Workshops, Training, Programs, and Speaking Engagements

SoftScale AI may provide:

• Workshops
• Staff training
• Leadership briefings
• Courses
• Educational programs
• Workforce-development programs
• Community programs
• Youth-related programs
• Speaking engagements
• Webinars
• Events
• Sponsored or funded initiatives

Program-specific requirements may be communicated through registrations, proposals, program materials, partner agreements, or other written terms.

Unless otherwise agreed in writing:

• Training and presentation materials remain the intellectual property of SoftScale AI.
• Participation does not grant ownership of any materials.
• Sessions may not be recorded, copied, streamed, or redistributed without permission.
• Program participation does not guarantee employment, certification, funding, income, business growth, or another particular result.
• Participants remain responsible for following applicable organizational, employer, school, library, program, or venue policies.

Youth participation may require approval, registration, or consent from a parent, guardian, school, organization, or authorized adult.

12.Purchases, Payments, Cancellations, and Refunds

When purchases are offered through the Website, the applicable price and any transaction-specific terms will be presented through the relevant:

• Checkout page
• Invoice
• Proposal
• Registration page
• Order form
• Purchase agreement
• Client agreement

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges, taxes, and fees disclosed at the time of purchase.

Payment processing may be provided by a third-party payment processor subject to its own terms and privacy practices.

Cancellation, rescheduling, and refund rights vary by product, service, program, and engagement.

No particular refund, cancellation, exchange, or rescheduling policy should be assumed unless it is expressly stated in the applicable purchase, registration, proposal, invoice, checkout page, or agreement.

If a payment is declined, reversed, disputed, or otherwise not completed, SoftScale AI may suspend delivery or access until the matter is resolved, to the extent permitted by law and any applicable agreement.

13.Third-Party Platforms, Links, and Services

The Website may refer or link to third-party:

• Websites
• AI tools
• Software platforms
• Scheduling systems
• Communication services
• Payment processors
• Learning platforms
• Products
• Resources
• Applications
• Organizations

SoftScale AI does not control third-party platforms and is not responsible for their:

• Content
• Terms
• Privacy practices
• Security
• Availability
• Accuracy
• Pricing
• Performance
• Accessibility
• Continued operation
• Changes or discontinuation

Use of third-party services is subject to the third party’s own terms and policies.

A reference or link does not necessarily constitute an endorsement unless expressly stated.

14.Affiliate Relationships and Material Connections

Some links, recommendations, products, services, or resources may involve an affiliate, sponsorship, referral, or other material relationship.

SoftScale AI may receive compensation, commissions, discounts, complimentary access, or another benefit when a user purchases, registers, or takes another action through certain links or recommendations, at no additional cost to the user unless clearly stated otherwise.

Where disclosure is required, SoftScale AI will disclose the material relationship clearly and conspicuously, in plain language, and reasonably close to the applicable recommendation, endorsement, review, or link.

A general disclosure in these Terms does not replace a disclosure required in connection with a specific recommendation or endorsement.

Any recommendation or endorsement must reflect SoftScale AI’s honest opinion or experience and must not knowingly include false or misleading claims.

15.Acceptable Use

You agree not to:

• Use the Website for unlawful, fraudulent, or abusive purposes
• Violate applicable laws or regulations
• Infringe intellectual-property, privacy, publicity, or other rights
• Attempt unauthorized access to systems, accounts, data, or networks
• Bypass or interfere with security measures
• Introduce malware, harmful code, or disruptive technology
• Interfere with Website operation
• Scrape, harvest, or collect data without authorization
• Use automated systems to extract proprietary content at scale
• Impersonate SoftScale AI or another person
• Misrepresent your affiliation with SoftScale AI
• Submit false or misleading information
• Use Website content to create misleading, harmful, unlawful, or infringing materials
• Use the Website in a manner that creates unreasonable technical or operational burdens

SoftScale AI may restrict or terminate access when it reasonably believes these Terms have been violated.

16.Privacy, Email, and SMS Communications

Use of the Website is subject to the SoftScale AI Privacy Policy, which is incorporated into these Terms by reference.

By providing contact information, you represent that the information is accurate and that you are authorized to provide and use it.

SoftScale AI may use contact information to respond to inquiries and send service-related communications, including confirmations, appointment notices, registration information, invoices, receipts, security notices, and policy updates.

Marketing emails will include an appropriate unsubscribe method where required. SoftScale AI will honor valid opt-out requests as required by applicable law. Opting out of marketing email does not prevent transactional or service-related communications that are reasonably necessary to complete a requested interaction or fulfill an existing relationship.

Providing a telephone number does not, by itself, authorize every type of call or text message. Marketing or automated calls and text messages will be sent only with prior express written consent where required by applicable law or as otherwise expressly permitted by law.

SMS communications are governed by the separate SMS Terms & Conditions.

Where applicable:

• Message frequency may vary.
• Message and data rates may apply.
• Users may reply STOP to opt out of text messages.
• Users may reply HELP for assistance.
• Users may revoke consent through other reasonable methods permitted by law.
• Consent to marketing texts is not a condition of purchasing a product or service.
• Opting out of marketing texts does not prevent non-marketing communications that are legally permitted and reasonably necessary to provide a requested service.

SoftScale AI is not responsible for delays or failures caused by telecommunications carriers, internet service providers, spam filters, incorrect contact information, or circumstances outside its reasonable control.

17.Accessibility

SoftScale AI seeks to provide an accessible and usable Website experience and to improve accessibility over time.

Additional information about accessibility efforts and how to report a barrier is provided in the separate Accessibility Statement.

Users may also report an accessibility concern by emailing pamela@softscaleai.com. When comfortable doing so, users may identify the affected webpage, the nature of the barrier, the device or browser used, and any assistive technology involved so that SoftScale AI can better evaluate the concern.

SoftScale AI will make reasonable efforts to respond to reported barriers and, where reasonably practicable, provide requested information or services through an alternative method.

The Website may include third-party platforms, embedded content, or linked services that SoftScale AI does not fully control. SoftScale AI encourages third-party providers to offer accessible services but does not guarantee the accessibility of third-party content or platforms.

Nothing in these Terms limits any right or protection that cannot lawfully be limited under applicable accessibility or disability law.

18.Website Availability and Security

SoftScale AI may modify, update, suspend, restrict, or discontinue all or part of the Website at any time.

SoftScale AI does not guarantee that the Website will always be:

• Available
• Uninterrupted
• Error-free
• Secure
• Free from harmful components
• Compatible with every device or browser

No transmission, storage system, website, or security method can be guaranteed to be completely secure. Users are responsible for using reasonable security practices, including maintaining updated devices, browsers, passwords, multifactor authentication where available, and protective software.

You must promptly notify SoftScale AI if you reasonably suspect unauthorized use of an account, registration, or other Website feature associated with you.

19.Disclaimer of Warranties

To the fullest extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.

SoftScale AI makes no express or implied warranty regarding:

• Accuracy
• Completeness
• Reliability
• Availability
• Suitability
• Merchantability
• Fitness for a particular purpose
• Noninfringement
• Security
• Results obtained through use

Nothing in these Terms excludes a warranty or protection that cannot lawfully be excluded.

20.Limitation of Liability

To the fullest extent permitted by applicable law, SoftScale AI and its owners, officers, employees, contractors, representatives, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

• Use or inability to use the Website
• Reliance on Website content
• AI-generated or technology-related outputs
• Downloaded materials
• Third-party platforms
• Website interruption
• Unauthorized access
• Business decisions
• Educational materials
• Programs, workshops, or presentations
• Loss of data, revenue, profits, opportunities, goodwill, or business value

This limitation applies regardless of the legal theory asserted and even when the possibility of damages was known or should have been known.

To the fullest extent permitted by law, SoftScale AI’s total aggregate liability arising from or relating to general use of the Website will not exceed the greater of:

• The amount you paid directly to SoftScale AI through the Website for the specific product or service giving rise to the claim during the 12 months preceding the event giving rise to liability; or
• One hundred U.S. dollars ($100).

This liability cap does not replace a different limitation expressly stated in a separate binding agreement governing a specific engagement.

Some jurisdictions do not allow certain exclusions or limitations of liability. In those jurisdictions, these limitations apply only to the maximum extent permitted by law.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded.

21.Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless SoftScale AI and its owners, officers, employees, contractors, representatives, and affiliates from third-party claims, demands, actions, damages, judgments, liabilities, losses, costs, and reasonable expenses, including reasonable attorneys’ fees, arising from or relating to:

• Your unlawful, fraudulent, abusive, or unauthorized use of the Website
• Your material violation of these Terms
• Information or content you submit through the Website
• Your infringement or violation of another person’s rights
• Your misuse, alteration, or unauthorized redistribution of SoftScale AI materials
• Your use of the Website on behalf of an organization without appropriate authority

This obligation does not apply to the extent a claim results from conduct by SoftScale AI that cannot lawfully be indemnified.

SoftScale AI may assume control of the defense of a matter subject to indemnification. You agree to provide reasonable cooperation and may not settle a claim in a manner that imposes liability, admissions, or obligations on SoftScale AI without SoftScale AI’s prior written consent.

22.Suspension and Termination

SoftScale AI may suspend, restrict, or terminate access to the Website when reasonably necessary to:

• Protect Website security
• Prevent misuse
• Enforce these Terms
• Comply with legal obligations
• Protect SoftScale AI or third parties
• Address fraudulent, unlawful, or harmful conduct

Provisions that by their nature should survive termination—including intellectual-property, disclaimer, liability, indemnification, and governing-law provisions—will continue to apply.

23.Changes to These Terms

SoftScale AI may revise these Terms periodically to reflect changes in the Website, services, business practices, technology, or applicable requirements.

The updated version will be posted on this page with a revised “Last Updated” date and will become effective on the stated effective date.

When appropriate, material changes may also be communicated through the Website, email, a renewed acceptance request, or another reasonable method.

Your continued use of the Website after updated Terms become effective constitutes acceptance of those updated Terms to the extent permitted by law. If you do not agree to the updated Terms, you must discontinue use of the Website.

Changes do not retroactively alter a separate signed or otherwise binding agreement unless that agreement permits the change.

24.Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

Subject to any non-waivable rights or requirements under applicable law, any legal action arising from or relating to general use of the Website or these Terms must be brought in a state or federal court of competent jurisdiction located in the State of Ohio, and each party consents to the personal jurisdiction of those courts.

A separate binding agreement may establish a different governing law, venue, arbitration requirement, mediation process, or dispute-resolution procedure for a specific engagement.

Nothing in this section deprives a consumer of protections that cannot lawfully be waived or prevents either party from seeking appropriate temporary, injunctive, or equitable relief from a court with jurisdiction.

25.Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted, and the remaining provisions will continue in effect.

26.No Waiver

Failure by SoftScale AI to enforce a provision of these Terms does not waive the right to enforce that provision or another provision later.

A waiver is effective only when provided in writing by an authorized representative of SoftScale AI.

27.Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from SoftScale AI.

SoftScale AI may assign these Terms in connection with a merger, reorganization, sale, transfer of assets, change in ownership, or other lawful business transaction.

28.Entire Agreement and Interpretation

These Terms, together with the documents incorporated by reference, constitute the agreement governing general use of the Website.

Incorporated documents include, as applicable:

• Privacy Policy
• General Disclaimer
• SMS Terms & Conditions
• Accessibility Statement
• Transaction-specific terms
• Registration terms
• Other policies expressly referenced on the Website

Separate signed, electronically accepted, or otherwise binding agreements govern specific client, partner, contractor, sponsor, program, licensing, or purchasing relationships as described in Section 5.

If a provision of an incorporated policy conflicts with these Terms, the more specific provision will control for the subject it addresses unless the applicable document states otherwise.

Section headings are provided for convenience and do not affect interpretation.

These Terms do not create rights for any third-party beneficiary unless a separate written agreement expressly states otherwise.

29.Contact Information and Legal Notices

Routine questions regarding these Terms may be directed to:

Formal legal notices to SoftScale AI LLC should be sent by certified mail, return receipt requested, or by a nationally recognized overnight courier to:

A courtesy copy may also be sent to pamela@softscaleai.com. Sending only an email does not constitute formal legal notice unless SoftScale AI expressly acknowledges acceptance of notice by email.

The North Canton address is designated for business correspondence and formal legal notices. It is not a public office, training location, or client meeting location.

Nothing in this section alters or replaces any legal requirement governing service of process, subpoenas, court filings, or other notices that must be delivered in a particular manner under applicable law.

SoftScale AI may provide notices to you through the Website, by email using the contact information you supplied, or through another reasonable method permitted by law.

© 2026 SoftScale AI LLC. All rights reserved.

This General Disclaimer (“Disclaimer”) applies to information, content, materials, resources, communications, demonstrations, and educational offerings provided by SoftScale AI LLC (“SoftScale AI,” “Company,” “we,” “us,” or “our”) through SoftScaleAI.com and related webpages, articles, newsletters, social-media content, videos, podcasts, downloads, webinars, workshops, presentations, events, programs, and other public-facing channels (collectively, the “Content”).

This Disclaimer supplements and is incorporated by reference into the SoftScale AI Website Terms of Service. Specific services, programs, purchases, or engagements may also be governed by separate proposals, statements of work, registrations, licenses, or other binding agreements. If a separate binding agreement conflicts with this Disclaimer, the more specific agreement will control for that engagement to the extent of the conflict.

By accessing or using the Website or Content, you acknowledge this Disclaimer. Your use of the Website is also subject to the Website Terms of Service and Privacy Policy.

1.Educational and Informational Purposes

The Content is provided for general educational, informational, and business-development purposes.

Content may include:

• Articles and blog posts
• Newsletters and briefings
• Videos, podcasts, interviews, and social-media content
• Presentations, webinars, workshops, and speaking engagements
• Guides, templates, checklists, assessments, and downloadable resources
• AI-literacy and workforce-readiness information
• Business, organizational, community, and technology education
• Demonstrations, examples, case studies, scenarios, and illustrations
• General information about SoftScale AI’s services and programs

The Content is not a substitute for advice tailored to your particular facts, objectives, risks, industry, location, contractual obligations, or legal requirements.

2.No Professional Advice

Unless SoftScale AI expressly agrees otherwise in a separate written agreement, the Content does not constitute:

• Legal advice
• Financial advice
• Investment advice
• Tax advice
• Accounting advice
• Medical or mental-health advice
• Employment or human-resources advice
• Cybersecurity advice
• Regulatory-compliance advice
• Government-contracting or procurement advice
• Business-licensing advice
• Insurance advice
• Professional advice tailored to your specific circumstances

You should consult appropriately qualified professionals before making decisions that may affect your legal rights, finances, taxes, employees, customers, data, security, health, insurance, regulated activities, contracts, or organization.

No statement that you should seek professional advice is intended to discourage you from obtaining information or exercising rights available under applicable law.

3.No Client, Advisory, or Fiduciary Relationship

Accessing the Website, viewing or downloading Content, subscribing to communications, attending a public event, participating in a general webinar, booking a discovery call, submitting an inquiry, or communicating with SoftScale AI does not, by itself, establish:

• A client or consulting relationship
• A fiduciary relationship
• An attorney-client relationship
• An accountant-client relationship
• An employment relationship
• A partnership, joint venture, or agency relationship
• A professional-advisory relationship

A client or consulting relationship is established only through a separate written or electronically accepted agreement approved by SoftScale AI.

4.Accuracy, Currency, and Completeness

SoftScale AI seeks to provide useful and responsible information. However, technology, artificial intelligence, laws, regulations, vendor features, pricing, business conditions, labor-market information, and professional standards can change quickly.

To the fullest extent permitted by law, SoftScale AI does not represent or warrant that all Content will always be:

• Complete
• Current
• Error-free
• Appropriate for every user
• Suitable for a particular purpose
• Applicable to every jurisdiction, industry, organization, or circumstance

Publication or presentation dates may affect the relevance of Content. You are responsible for checking current primary sources, vendor documentation, laws, regulations, policies, and professional guidance before making consequential decisions.

SoftScale AI may correct, update, remove, or revise Content without prior notice.

5.Artificial Intelligence and Technology Limitations

Artificial-intelligence systems, automation tools, software platforms, machine-learning systems, and related technologies may produce outputs that are:

• Inaccurate
• Incomplete
• Outdated
• Biased
• Inconsistent
• Misleading
• Inappropriate
• Unexpected
• Unsuitable for a particular purpose

AI and technology outputs may also reflect errors, limitations, outages, changes, security risks, or practices of third-party vendors that SoftScale AI does not control.

You remain responsible for applying appropriate human judgment and independently reviewing, testing, validating, and verifying consequential outputs before relying on, publishing, sending, or implementing them.

Unless expressly agreed otherwise in a separate written agreement, the Content or any AI-generated output should not be used as the sole basis for decisions involving:

• Employment
• Education or admissions
• Housing
• Credit or lending
• Insurance
• Healthcare
• Legal rights or obligations
• Public benefits
• Safety
• Other high-impact or regulated matters

Do not enter confidential, proprietary, regulated, legally privileged, or highly sensitive information into an AI or technology tool unless you are authorized to do so and have evaluated the applicable privacy, security, contractual, and legal safeguards.

6.No Guarantee of Technology Performance

SoftScale AI does not guarantee that an AI tool, automation, integration, workflow, chatbot, voice agent, customer-relationship-management system, software platform, or other technology will:

• Operate without interruption
• Produce error-free output
• Integrate with every system
• Remain available or unchanged
• Meet every security, privacy, accessibility, or regulatory requirement
• Achieve a particular performance level
• Remain supported by a third-party vendor

Technology outcomes may depend on factors including data quality, configuration, implementation, user behavior, third-party systems, vendor changes, internet and carrier availability, security controls, organizational readiness, and ongoing maintenance.

7.Educational Programs, Training, and Workforce Development

SoftScale AI may provide workshops, courses, AI-literacy programs, workforce-readiness initiatives, youth-related programs, community education, leadership briefings, webinars, speaking engagements, and related educational offerings.

Participation does not guarantee:

• Employment or job placement
• Career advancement
• Admission to a school or program
• Certification or licensure
• Scholarship, funding, or grant awards
• Business formation or success
• Income or earnings
• A specific level of knowledge, skill, or performance
• A particular educational or workforce outcome

Results may depend on attendance, participation, effort, prior knowledge, implementation, organizational support, market conditions, eligibility rules, employer decisions, and circumstances outside SoftScale AI’s control.

Any certificate of attendance or completion is not a professional license, academic degree, employment credential, or third-party certification unless expressly stated.

8.Business, Financial, and Earnings Results

References to business growth, revenue, profitability, cost savings, productivity, operational efficiency, return on investment, lead generation, customer acquisition, customer retention, automation performance, or other outcomes are educational or illustrative unless a separate written agreement expressly states otherwise.

SoftScale AI does not guarantee:

• Earnings or income
• Revenue or profit
• Cost savings
• Return on investment
• Lead volume or conversion
• Customer acquisition or retention
• Business growth
• Funding, contracting, or procurement success
• Productivity or efficiency gains
• Any specific financial or operational result

Objective claims made by SoftScale AI are intended to be based on information reasonably available at the time. Estimates, forecasts, projections, assumptions, and hypothetical examples are inherently uncertain and should not be treated as promises or guarantees.

Your results may depend on implementation, participation, leadership decisions, staff adoption, data quality, technology limitations, industry conditions, competition, pricing, market demand, economic conditions, and other factors.

9.Case Studies, Examples, Demonstrations, and Scenarios

Case studies, examples, demonstrations, sample workflows, hypothetical scenarios, calculations, mockups, and illustrations may be simplified for educational purposes.

They may not include every fact, cost, limitation, risk, integration requirement, legal consideration, or operational condition relevant to a real-world implementation.

Unless expressly identified as a verified client result, a demonstration or scenario should not be interpreted as evidence that a particular individual or organization achieved the illustrated outcome.

Past performance and prior results do not guarantee future performance or results.

10.Testimonials, Reviews, and Endorsements

Testimonials, reviews, and endorsements reflect the honest opinions or experiences of the individuals identified, based on the information available to SoftScale AI.

Individual experiences are not guarantees that another person or organization will achieve the same or similar results.

A statement such as “results may vary” does not replace any disclosure required by law. When a testimonial communicates an exceptional or nonrepresentative outcome, SoftScale AI will provide additional information concerning generally expected results or material limitations when required.

SoftScale AI will not knowingly:

• Publish a fake or false review or testimonial
• Represent an AI-generated or fabricated statement as an authentic customer review
• Misrepresent that a reviewer used or experienced a service
• Condition compensation or incentives on a review expressing a particular positive or negative sentiment
• Suppress reviews solely because they express a negative opinion, except where moderation is permitted for reasons such as unlawful, abusive, irrelevant, confidential, or demonstrably false content

Material relationships between SoftScale AI and an endorser—including compensation, gifts, discounts, complimentary services, employment, ownership, or another connection that may affect how an endorsement is evaluated—will be disclosed clearly and conspicuously where required.

11.Affiliate, Referral, and Sponsored Relationships

Some Content may include affiliate links, referral relationships, sponsorships, complimentary access, discounts, paid placements, or other material connections.

SoftScale AI may receive compensation or another benefit when a person purchases, registers, or takes another action through certain links or recommendations.

Where required, the relationship will be disclosed clearly, understandably, and reasonably close to the applicable recommendation, endorsement, review, or link.

A general disclosure in this Disclaimer does not replace a specific disclosure required near particular affiliate or sponsored Content.

Compensation does not permit SoftScale AI to make false, misleading, or unsubstantiated claims. Recommendations and opinions must reflect honest views or experiences.

12.Third-Party Content, Tools, and Links

The Website and Content may identify, demonstrate, review, embed, or link to third-party:

• Websites
• Artificial-intelligence tools
• Software platforms
• Applications
• Products and services
• Learning platforms
• Scheduling and communication systems
• Payment processors
• Reports, research, and data
• Organizations and external resources

SoftScale AI does not control third parties and does not guarantee their accuracy, security, privacy, accessibility, availability, pricing, performance, legality, policies, continued operation, or suitability.

A reference, demonstration, or link does not necessarily constitute an endorsement.

Third-party names, marks, and materials belong to their respective owners. Your use of third-party products and services is governed by the third party’s terms and policies.

13.Speaking Engagements, Interviews, and Live Events

Information shared during conferences, panels, podcasts, interviews, webinars, workshops, presentations, training sessions, and other live or recorded events is educational and informational.

Spoken remarks may be abbreviated, conversational, responsive to audience questions, or based on information available at the time of the event. They should be evaluated in context and may later require correction or updating.

Audience questions and general responses do not create a client or professional-advisory relationship.

14.Forward-Looking Statements

Content may contain statements about anticipated trends, future technologies, potential opportunities, planned services, projected outcomes, market developments, or other future events.

These statements involve assumptions, uncertainties, and risks. Actual developments and results may differ materially.

Forward-looking statements are not promises, guarantees, or assurances of future performance.

15.Your Responsibility

You are responsible for:

• Evaluating whether Content is appropriate for your circumstances
• Verifying consequential facts and outputs
• Obtaining professional advice when appropriate
• Reviewing applicable laws, regulations, contracts, and organizational policies
• Evaluating third-party tools and vendors
• Maintaining appropriate privacy, security, accessibility, and human-oversight practices
• Making your own decisions concerning use and implementation

Nothing in this Disclaimer excuses unlawful conduct, overrides non-waivable rights, or transfers to you a responsibility that applicable law places on SoftScale AI.

16.Disclaimers of Warranties and Limitation of Liability

The disclaimers of warranties and limitations of liability contained in the SoftScale AI Website Terms of Service apply to the Website and Content and are incorporated into this Disclaimer.

To the fullest extent permitted by law, the Website and Content are provided on an “as is” and “as available” basis without guarantees of accuracy, completeness, availability, suitability, merchantability, fitness for a particular purpose, noninfringement, security, or results.

Nothing in this Disclaimer limits or excludes a warranty, remedy, duty, or liability that cannot lawfully be limited or excluded.

This Disclaimer does not authorize false, misleading, deceptive, or unsubstantiated advertising and does not replace disclosures that must appear clearly and conspicuously near a particular claim, testimonial, endorsement, affiliate link, offer, or transaction.

17.Changes to This Disclaimer

SoftScale AI may update this Disclaimer to reflect changes in the Website, Content, services, business practices, technology, or applicable requirements.

The updated version will be posted with a revised “Last Updated” date and will become effective on the stated effective date.

When appropriate, material changes may also be communicated through the Website, email, or another reasonable method.

Changes will not be applied retroactively where prohibited by law or a separate binding agreement.

18.Contact Information

Questions regarding this Disclaimer may be directed to:

The North Canton address is designated for business and legal correspondence. It is not a public office, training location, or client meeting location.

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