Privacy & Cookie Policy

PRIVACY POLICY

SoftScale AI LLC (“SoftScale AI,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit SoftScaleAI.com or related webpages, submit a form, download a resource, schedule a consultation, register for an event or program, make a purchase, subscribe to communications, participate in a workshop, or otherwise interact with SoftScale AI (collectively, the “Website” and “Services”).

This Privacy Policy is intended to provide notice of our privacy practices. By using the Website or Services, you acknowledge this Privacy Policy. Where consent is required by law, we will request consent separately.

This Privacy Policy does not replace any privacy terms contained in a separate client, partner, program, vendor, employment, contractor, or other written agreement. When SoftScale AI processes information solely on behalf of a client under a separate agreement, that agreement may govern the processing.

1.Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household. The definition may vary under applicable law.

Depending on how you interact with us, we may collect the following categories of information:

Contact and identifying information, such as:

• Name
• Email address
• Telephone number
• Mailing address
• Organization or company name
• Job title
• Professional role

Inquiry and communication information, such as:

• Contact-form submissions
• Consultation and discovery-call requests
• Email, text-message, telephone, and other communications
• Questions, comments, feedback, and support requests
• Survey responses

Program, event, and service information, such as:

• Workshop, course, event, webinar, or program registrations
• Attendance and participation information
• Scheduling preferences
• Organization or program affiliation
• Information submitted through applications or intake forms
• Records associated with services, resources, or programs requested

Transaction and commercial information, such as:

• Products, services, registrations, or resources requested or purchased
• Order, invoice, payment-status, and transaction records
• Billing contact information
• Refund, cancellation, or dispute information

Payment-card information is generally collected and processed directly by third-party payment processors. SoftScale AI does not intentionally store complete payment-card numbers or security codes unless expressly disclosed and permitted by applicable law.

Professional and organizational information, such as:

• Employer or organization
• Business type
• Industry
• Professional interests
• Organizational needs, goals, or readiness information
• Procurement, partnership, sponsorship, or contracting information

Internet, device, and usage information, such as:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Device and advertising identifiers
• Referring and exit pages
• Pages viewed
• Links clicked
• Date, time, and duration of visits
• Website interactions
• Traffic source
• Cookie and similar technology information

Location information, such as:

• General location inferred from an Internet Protocol address
• Location information voluntarily supplied in a form

Marketing and preference information, such as:

• Newsletter subscriptions
• Communication preferences
• Marketing interests
• Event and content interests
• Cookie and privacy choices
• Consent and opt-out records

Content and media information, when applicable, such as:

• Materials, documents, images, testimonials, or other content you voluntarily submit
• Photographs, audio, or video from events or programs when separate notice or permission is provided

Inferences, such as:

• General interests or preferences inferred from Website activity, service inquiries, or marketing interactions

Sensitive information:

Please do not submit Social Security numbers, government-identification numbers, financial-account credentials, health information, precise geolocation, biometric information, legally privileged information, or other highly sensitive information through a general Website form unless SoftScale AI specifically requests it through an appropriate process.

If sensitive personal information is collected for a specific service, program, legal, or contractual purpose, we will limit its collection, use, and disclosure as required by applicable law and the relevant agreement or notice.

2.Sources of Personal Information

We may collect personal information:

• Directly from you
• From your authorized representative
• From an organization, school, library, employer, workforce organization, community organization, sponsor, funder, or program partner with which you are affiliated
• Automatically through the Website, cookies, analytics, and similar technologies
• From service providers that support our operations
• From event, referral, networking, or business partners
• From social-media platforms when you interact with our pages, advertisements, or content
• From publicly available sources and professional directories
• From information you authorize another person or organization to provide

3.Information Collected Automatically

When you use the Website, we and our service providers may automatically collect information about your device and interactions.

This information may be collected through cookies, pixels, tags, scripts, software development tools, local storage, log files, and similar technologies.

Automatically collected information may be used to:

• Operate and secure the Website
• Remember settings and preferences
• Understand Website traffic and usage
• Diagnose errors and improve performance
• Measure content and marketing effectiveness
• Prevent fraud, abuse, and unauthorized activity
• Personalize content and communications
• Support advertising and remarketing, where permitted

4.Cookies and Similar Technologies

The Website may use the following types of cookies and similar technologies:

Strictly necessary technologies:

These technologies support essential Website functions, security, form processing, account access, payment processing, and user-requested features.

Functional technologies:

These technologies remember preferences and support enhanced Website features.

Analytics technologies:

These technologies help us understand Website traffic, visitor interactions, performance, and content effectiveness.

Advertising technologies:

These technologies may measure advertising performance, build audiences, limit repeated advertisements, or support interest-based and cross-context behavioral advertising.

Technologies currently used on the public Website:

SoftScale AI does not currently use Google Analytics, Google Tag Manager, Meta Pixel, LinkedIn Insight Tag, or advertising and remarketing technologies on the public SoftScale AI website.

The private administrative area uses browser local storage to support authenticated administrative sessions.

Linked third-party GrowthHub365 intake, form, scheduling, and confirmation pages may use their own functional cookies, browser storage, reCAPTCHA, and similar technologies according to their configurations and applicable policies.

SoftScale AI uses two externally hosted GrowthHub365 intake and booking pathways: the Speaking & Training pathway at https://go.softscaleai.com/book-pamela-page and the AI Business pathway at https://go.softscaleai.com/ai-business-discovery-call-page. When you select one of these links, you leave the main SoftScale AI website and interact with forms, scheduling pages, and confirmation pages that are hosted and operated by GrowthHub365 rather than embedded in this website.

Those externally hosted pages are governed by their own configurations and applicable policies. SoftScale AI does not control and cannot represent every technology that a third-party hosted page may use at any given time.

The specific technologies used may change as our Website and service providers change. This policy will be updated if that occurs.

Where required by law, we will request consent before using nonessential cookies or similar technologies. The public SoftScale AI website does not currently provide a cookie-preference tool because it does not currently use optional analytics or advertising technologies. Visitors may manage cookies and browser storage through their browser settings. If SoftScale AI’s use of these technologies changes, this policy will be updated and any controls required by applicable law will be provided. Disabling cookies may affect certain Website functions.

Where applicable law requires us to recognize a legally valid browser-based opt-out preference signal, such as Global Privacy Control, we will process that signal as required.

For additional details about these technologies and your choices, see our Cookie Policy.

5.How We Use Personal Information

We may use personal information to:

• Operate, maintain, and improve the Website and Services
• Respond to inquiries and communicate with you
• Schedule consultations, discovery calls, meetings, and appointments
• Provide requested resources, services, programs, and support
• Administer workshops, events, webinars, registrations, and educational programs
• Process purchases, invoices, payments, refunds, and related transactions
• Deliver newsletters, educational content, announcements, and marketing communications
• Personalize content, recommendations, and user experiences
• Measure Website, advertising, and communication performance
• Conduct analytics, research, planning, and service improvement
• Manage client, partner, sponsor, vendor, and organizational relationships
• Evaluate partnership, funding, sponsorship, procurement, or contracting opportunities
• Maintain records and document consent, transactions, and communications
• Protect the Website, our systems, users, and business
• Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity
• Enforce our agreements and policies
• Comply with legal, regulatory, contractual, tax, accounting, and reporting obligations
• Establish, exercise, or defend legal claims
• Carry out another purpose disclosed at the time of collection
• Carry out another purpose with your consent

6.Legal Bases for Processing

Where applicable law requires a legal basis for processing, we may rely on:

• Your consent
• Performance of a contract or steps requested before entering a contract
• Compliance with a legal obligation
• Protection of vital interests
• Our legitimate interests or the legitimate interests of another party, where those interests are not overridden by applicable privacy rights
• Another lawful basis permitted by applicable law

You may withdraw consent where processing depends on consent. Withdrawal does not affect processing that occurred before the withdrawal or processing supported by another lawful basis.

7.Artificial Intelligence, Automation, and Technology Platforms

SoftScale AI uses technology platforms that may include customer-relationship-management systems, automation tools, artificial-intelligence tools, email and SMS platforms, scheduling systems, analytics providers, payment processors, event platforms, cloud-storage services, and related software.

Personal information may be processed through these systems to:

• Respond to inquiries
• Schedule and administer services
• Organize and maintain business records
• Draft, summarize, categorize, or route communications
• Personalize requested materials or services
• Support customer service and internal operations
• Analyze Website or service performance
• Improve business processes

We do not intentionally use personal information collected through the general Website as the sole basis for automated decisions that produce legal or similarly significant effects concerning employment, education, housing, credit, insurance, healthcare, public benefits, or other high-impact matters unless the use is specifically disclosed, appropriately authorized, and permitted by applicable law.

Do not submit confidential, regulated, legally privileged, proprietary, or highly sensitive information through a general Website form or third-party AI feature unless SoftScale AI specifically requests it through an appropriate process.

8.How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for legitimate business purposes:

Service providers and contractors, including providers of:

• Website hosting and development
• Customer-relationship-management systems
• Email and SMS communications
• Scheduling and calendar services
• Payment processing
• Analytics and measurement
• Advertising and remarketing
• Cloud storage and document management
• Event and learning platforms
• Customer service
• Cybersecurity, fraud prevention, and technical support
• Accounting, legal, insurance, and professional services

Business and program partners:

We may disclose information to a school, library, workforce organization, employer, community organization, sponsor, funder, event organizer, referral partner, or other program partner when reasonably necessary to administer a service, program, event, partnership, or authorized activity.

Advertising and analytics partners:

We may allow analytics and advertising providers to collect or receive Internet, device, usage, and interaction information through cookies and similar technologies.

Professional advisers:

We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisers.

Legal and safety recipients:

We may disclose information when reasonably necessary to comply with law, regulation, subpoena, court order, governmental request, legal process, or contractual obligation; protect rights and safety; investigate fraud or security concerns; or establish, exercise, or defend legal claims.

Business transactions:

Information may be disclosed in connection with an actual or proposed merger, financing, acquisition, reorganization, sale, transfer of assets, change in ownership, bankruptcy, or similar business transaction.

At your direction or with your consent:

We may disclose information when you direct us to do so or provide consent.

Service providers are permitted to process personal information only for authorized purposes and subject to applicable contractual and legal requirements.

9.Sale, Sharing, and Targeted Advertising

SoftScale AI does not sell personal information in exchange for money.

However, some state privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. The use of certain advertising cookies, pixels, tags, and similar technologies may be considered a sale or sharing of personal information or processing for targeted advertising under those laws, even when no money is exchanged.

Where applicable, you may opt out through:

• A request sent using the contact information in this Privacy Policy, including pamela@softscaleai.com or 513-596-6862

We do not knowingly sell or share the personal information of individuals under 16 for cross-context behavioral advertising.

10.Email Communications

If you provide an email address, we may send:

• Requested resources
• Appointment and registration confirmations
• Transactional and service-related messages
• Program and event information
• Security and policy notices
• Newsletters
• Educational content
• Marketing and promotional communications

You may unsubscribe from marketing emails by using the unsubscribe link in the message or contacting us.

An unsubscribe request does not prevent us from sending non-marketing communications that are reasonably necessary to complete a requested transaction, provide a service, administer a program, maintain security, or comply with law.

11.SMS and Telephone Communications

When you provide a telephone number, we may use it for communications you request or authorize, such as:

• Appointment reminders
• Consultation confirmations
• Event and program notices
• Service-related updates
• Customer-support communications
• Marketing communications when separately authorized

Marketing or automated calls and text messages will be sent only with prior express written consent where required by applicable law or as otherwise permitted by law.

Where applicable:

• Message frequency may vary
• Message and data rates may apply
• Reply STOP to opt out of text messages
• Reply HELP for assistance
• Consent to marketing texts is not a condition of purchase
• Consent may be withdrawn through other reasonable methods permitted by law

No mobile information, text-messaging originator opt-in data, or consent information will be shared with third parties or affiliates for their own marketing or promotional purposes. Information may be disclosed to service providers and subcontractors that support delivery, customer service, compliance, fraud prevention, or other operational functions, but they may use it only to provide those services.

SMS communications are also governed by the separate SMS Terms & Conditions.

12.Payment Processing

When you make a purchase, payment information may be collected directly by a third-party payment processor.

The processor’s handling of payment information is governed by its own privacy policy and terms.

We may receive limited transaction information, such as:

• Name and billing contact information
• Transaction amount
• Date and status
• Payment method type
• Processor transaction identifier
• Refund, dispute, or chargeback information

13.Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide requested services
• Maintain business and transaction records
• Administer programs and relationships
• Meet contractual obligations
• Comply with legal, tax, accounting, insurance, grant, and reporting requirements
• Resolve disputes
• Enforce agreements
• Protect security and prevent fraud
• Establish, exercise, or defend legal claims

Retention periods vary based on the type of information, the context in which it was collected, legal requirements, contractual obligations, risk, and operational need.

When information is no longer reasonably necessary, we may delete, deidentify, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

14.Data Security and Incident Response

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, loss, misuse, or destruction.

Safeguards may include access controls, authentication measures, encryption where appropriate, service-provider controls, employee or contractor access limitations, backups, monitoring, and security procedures.

No website, transmission method, storage system, or security measure is completely secure. We cannot guarantee absolute security.

If a security incident affects personal information, we will investigate and provide notifications as required by applicable law.

15.Children’s and Youth Privacy

The general Website is not directed to children under 13.

Children under 13 may not directly create an account, make a purchase, register themselves for a program, or submit personal information through general Website forms.

Youth-focused programs may be administered through a parent, legal guardian, school, library, workforce organization, community organization, sponsor, or other authorized adult or organization. Separate registration, consent, notice, or program terms may apply.

If we learn that personal information from a child under 13 was collected through the general Website without legally sufficient authorization, we may delete or restrict the information, contact the responsible adult or organization, and take other steps required by law.

Parents or legal guardians who believe a child submitted personal information improperly may contact us using the information below.

16.Your Privacy Rights and Choices

Depending on your state, country, and applicable law, you may have the right to:

• Confirm whether we process your personal information
• Request access to personal information
• Request correction of inaccurate personal information
• Request deletion of personal information
• Obtain a portable copy of certain personal information
• Opt out of the sale or sharing of personal information
• Opt out of targeted advertising
• Opt out of certain profiling or automated decision-making
• Limit certain uses or disclosures of sensitive personal information
• Withdraw consent where processing is based on consent
• Appeal a decision concerning a privacy request
• Receive equal service and not be unlawfully discriminated against for exercising privacy rights

These rights are subject to applicable exceptions, verification requirements, and legal limitations.

To submit a request, contact us at:

Please describe the request and provide enough information for us to identify the relevant records. We may request additional information to verify your identity, authority, or relationship to the information.

Authorized agents may submit requests where permitted by law. We may require evidence of the agent’s authority and may need to verify the consumer’s identity directly.

If applicable law provides a right to appeal a denied request, you may appeal by contacting us and clearly stating that you are submitting a privacy-request appeal.

We will respond within the period required by applicable law.

17.California Privacy Notice

This section applies only to the extent the California Consumer Privacy Act, as amended, applies to SoftScale AI and the relevant individual or activity.

California residents may have rights to:

• Know the categories and specific pieces of personal information collected
• Know the categories of sources, purposes, and recipients
• Request correction
• Request deletion
• Opt out of sale or sharing
• Limit certain uses and disclosures of sensitive personal information
• Receive equal service and pricing without unlawful discrimination

The categories of personal information we may collect are described in Sections 1 through 4. The purposes are described in Sections 5 through 7. The categories of recipients are described in Sections 8 and 9.

We do not sell personal information for money. Certain analytics and advertising disclosures may be considered “sharing” or “sale” under California law.

Where applicable, privacy requests may be submitted using the contact information provided in this policy, including pamela@softscaleai.com or 513-596-6862. The public Website does not currently provide a separate cookie-preference or “Your Privacy Choices” control because it does not currently use optional analytics or advertising technologies.

We do not knowingly sell or share personal information of consumers under 16.

We do not use or disclose sensitive personal information for purposes that require a right to limit unless we provide the required notice and choice.

18.International Visitors

SoftScale AI operates from the United States.

If you access the Website or Services from outside the United States, personal information may be transferred to, stored in, or processed in the United States or another jurisdiction where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws where you live.

Where required by applicable law, we will rely on an appropriate legal basis and use appropriate safeguards for international transfers.

Individuals outside the United States may contact us to exercise rights available under applicable local law.

19.Third-Party Websites, Social Media, and Affiliate Links

The Website may link to third-party websites, social-media platforms, software tools, event platforms, resources, or affiliate offers.

Third parties operate under their own privacy policies and terms. SoftScale AI does not control and is not responsible for their independent privacy or security practices.

When you interact with an affiliate link or third-party service, the third party may collect information about the interaction. SoftScale AI may receive referral, transaction, or commission information.

Review the third party’s privacy policy before providing personal information.

20.Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Website, Services, technology, business practices, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date and will become effective on the stated effective date.

When appropriate, we may provide additional notice through the Website, email, a consent request, or another reasonable method.

Material changes will not be applied retroactively where doing so would be prohibited by law.

21.Contact Information

Questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices may be directed to:

The North Canton address is designated for business and legal correspondence. It is not a public office, training location, or client meeting location.

© 2026 SoftScale AI LLC. All rights reserved.

COOKIE POLICY

This Cookie Policy explains how SoftScale AI LLC (“SoftScale AI,” “Company,” “we,” “us,” or “our”) uses cookies and similar technologies when you visit SoftScaleAI.com and related webpages, forms, resources, and website-based services operated by SoftScale AI (collectively, the “Website”).

This Cookie Policy supplements the SoftScale AI Privacy Policy and Website Terms of Service. The Privacy Policy explains more broadly how we collect, use, disclose, retain, and protect personal information.

1.What Cookies Are

Cookies are small text files or data files that websites and online services may place on or access from your browser or device.

Cookies and similar technologies may allow a website or service provider to recognize a browser or device, remember preferences, support website functions, measure activity, prevent fraud, improve performance, or deliver and evaluate advertising.

Similar technologies may include:

• Pixels and web beacons
• Tags and scripts
• Local storage
• Software development kits
• Device identifiers
• Log files
• Embedded content
• Tracking links
• Other storage or access technologies

In this Cookie Policy, the term “cookies” includes cookies and similar technologies unless otherwise stated.

2.First-Party and Third-Party Cookies

First-party cookies are placed or accessed by SoftScale AI or through the Website for SoftScale AI’s purposes.

Third-party cookies are placed or accessed by another organization that provides services, content, analytics, advertising, payment processing, scheduling, communications, embedded media, or other Website functionality.

Third parties may process information under their own privacy policies and terms. SoftScale AI does not control every third party’s independent privacy practices.

3.Session and Persistent Cookies

Session cookies generally remain active only during a browser session and are deleted or expire after the browser is closed.

Persistent cookies may remain on a browser or device after a session ends until they expire, are replaced, or are deleted through browser, device, or Website settings.

The duration of a cookie depends on its purpose, configuration, and the provider that operates it.

4.Categories of Cookies and Similar Technologies

Depending on the features currently enabled, the Website may use the following categories.

A. Strictly Necessary Cookies

Strictly necessary cookies support functions that are reasonably required to operate the Website or provide a feature you request.

They may be used to:

• Maintain Website security
• Prevent fraud or abuse
• Manage network traffic
• Remember privacy and cookie choices
• Process forms and registrations
• Support account access
• Maintain shopping-cart or checkout functions
• Process payments
• Provide requested communications or services
• Maintain Website stability

Because these technologies are necessary for requested Website functions, they may operate without optional cookie consent where permitted by applicable law.

Disabling necessary cookies through browser or device settings may cause parts of the Website to stop working properly.

B. Functional Cookies

Functional cookies support enhanced features and remember choices.

They may be used to:

• Remember language, display, or accessibility preferences
• Save form or scheduling preferences
• Remember settings between visits
• Support chat, video, map, calendar, or embedded-content features
• Personalize Website functions

If functional cookies are disabled, some enhanced features may be unavailable or may not work as expected.

C. Analytics and Performance Cookies

Analytics and performance cookies help us understand how visitors use the Website and how the Website performs.

They may collect information such as:

• Pages viewed
• Links or buttons selected
• Referring and exit pages
• Date, time, and duration of visits
• Browser and device type
• General geographic area
• Website errors
• Traffic source
• Interactions with Website content and features

We may use this information to:

• Measure Website traffic
• Understand visitor interactions
• Diagnose technical problems
• Improve content, navigation, and performance
• Evaluate campaigns and communications
• Develop aggregated reports and insights

Where required by applicable law, these technologies will not be activated until the visitor provides consent.

D. Advertising and Targeting Cookies

Advertising and targeting technologies may be used to:

• Measure advertising performance
• Understand whether an advertisement led to a Website visit or action
• Build or refine advertising audiences
• Limit repeated advertisements
• Personalize advertisements
• Support interest-based, cross-context behavioral, or targeted advertising
• Measure interactions across websites, applications, devices, or services

These technologies may allow advertising providers to receive information about a browser, device, Website visit, content interaction, or action taken.

Under some privacy laws, disclosures through advertising cookies or similar technologies may be considered a “sale,” “sharing,” or processing for targeted advertising, even when SoftScale AI does not receive money in exchange for the information.

Where required, advertising and targeting technologies will not be activated until consent is provided, and available opt-out choices will be honored as required by applicable law.

5.Technologies and Providers That May Be Used

The public SoftScale AI website is currently supported by website hosting and content-delivery providers and by strictly necessary technologies required to operate the site. SoftScale AI does not currently use Google Analytics, Google Tag Manager, Meta Pixel, LinkedIn Insight Tag, or advertising and remarketing technologies on the public SoftScale AI website.

The private administrative area uses browser local storage to support authenticated administrative sessions.

Linked third-party GrowthHub365 intake, form, scheduling, and confirmation pages may use their own functional cookies, browser storage, reCAPTCHA, and similar technologies according to their configurations and applicable policies.

SoftScale AI uses two externally hosted GrowthHub365 intake and booking pathways: the Speaking & Training pathway at https://go.softscaleai.com/book-pamela-page and the AI Business pathway at https://go.softscaleai.com/ai-business-discovery-call-page. When you select one of these links, you leave the main SoftScale AI website and interact with forms, scheduling pages, and confirmation pages that are hosted and operated by GrowthHub365 rather than embedded in this website.

If SoftScale AI later enables analytics, advertising, or other nonessential technologies, this Cookie Policy will be updated and any consent or controls required by applicable law will be provided.

6.Information Collected Through Cookies

Depending on the technology, cookies may collect or generate information such as:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Device or advertising identifiers
• General geographic location
• Referring website or campaign
• Pages viewed
• Links selected
• Form or content interactions
• Date and time of activity
• Session duration
• Website preferences
• Cookie and privacy choices
• Purchase, registration, or conversion events
• Error and performance information

Cookies should not be used to collect complete payment-card numbers, Social Security numbers, account passwords, medical records, or other highly sensitive information through general Website tracking.

7.Purposes for Using Cookies

We may use information collected through cookies to:

• Operate and secure the Website
• Provide requested Website features
• Remember settings and preferences
• Process forms, registrations, scheduling, and transactions
• Prevent fraud, abuse, and unauthorized activity
• Analyze traffic and Website usage
• Diagnose errors and improve performance
• Improve content, services, and user experience
• Measure communication and campaign effectiveness
• Support advertising and remarketing where permitted
• Maintain records of consent and privacy choices
• Comply with legal, contractual, carrier, platform, and security requirements

8.Your Cookie Choices

The public SoftScale AI website does not currently provide a cookie-preference tool because it does not currently use optional analytics or advertising technologies. Visitors may manage cookies and browser storage through their browser settings. If SoftScale AI’s use of these technologies changes, this policy will be updated and any controls required by applicable law will be provided.

Depending on your location and applicable law, choices that may be available through your browser or device include:

• Accepting or rejecting optional cookies
• Deleting cookies and browser storage
• Blocking cookies by site or category

Rejecting optional cookies will not prevent strictly necessary cookies from operating.

A prior choice may need to be renewed if:

• You clear cookies or browser storage
• You use a different browser or device
• The Website changes its consent technology
• A consent record expires
• The purposes or technologies materially change
• Applicable law requires renewed consent

9.Browser and Device Controls

Most browsers allow users to review, block, restrict, or delete cookies through browser settings.

Browser and device controls vary. Blocking or deleting cookies may:

• Remove saved preferences
• Sign you out of accounts
• Affect form, payment, scheduling, or embedded features
• Cause parts of the Website to operate differently
• Require you to make cookie choices again

Review the help or privacy settings for your browser or device for instructions.

10.Global Privacy Control and Other Opt-Out Signals

Some browsers and browser extensions can send an opt-out preference signal, such as Global Privacy Control.

Where applicable law requires SoftScale AI to recognize a legally valid opt-out preference signal, we will process the signal as required for the applicable browser or device.

An opt-out signal may not prevent all cookies from operating. Strictly necessary technologies may continue to function, and some choices may apply only to the browser or device sending the signal.

11.Do Not Track Signals

Some browsers provide a “Do Not Track” setting.

Because there is not a single, universally adopted standard governing how every website must respond to all Do Not Track signals, the Website may not respond to a general Do Not Track setting unless applicable law requires a response.

Where a legally recognized opt-out preference signal must be honored, SoftScale AI will process it as described in Section 10.

12.International Visitors and Consent

Cookie and tracking requirements differ by jurisdiction.

Where applicable law requires consent before storing or accessing nonessential information on a visitor’s device, SoftScale AI will seek consent through an appropriate cookie notice or preference tool before activating those technologies.

Where consent is required and later provided, consent may be withdrawn through your browser or device settings or by contacting SoftScale AI using the information in this Cookie Policy.

13.Children’s Privacy

The general Website is not directed to children under 13.

SoftScale AI does not knowingly use advertising cookies to sell or share the personal information of children under 16 for cross-context behavioral advertising.

Children under 13 may not directly enroll themselves in general Website services or submit personal information through general forms. Additional information is provided in the SoftScale AI Privacy Policy.

14.Third-Party Websites and Embedded Content

The Website may contain links to or embedded content from third-party websites and services.

Third-party content may place or access cookies when you:

• View an embedded video or map
• Use a scheduling or payment feature
• Interact with a chat or social-media feature
• Follow an external link
• Use another third-party Website function

Those third parties control their own technologies and privacy practices. Review their privacy and cookie information before providing personal information or changing settings.

15.Changes to This Cookie Policy

SoftScale AI may update this Cookie Policy to reflect changes in:

• The Website
• Cookies or similar technologies
• Service providers
• Business practices
• Advertising or analytics activities
• Privacy choices
• Applicable legal or regulatory requirements

The updated version will be posted with a revised “Last Updated” date and will become effective on the stated effective date.

When appropriate, SoftScale AI may also provide notice through the Website, email, or another reasonable method.

If a material change requires renewed consent, SoftScale AI will request renewed consent where required by applicable law.

16.Contact Information

Questions, concerns, or requests regarding cookies or similar technologies may be directed to:

When contacting us, please use the subject line “Cookie Privacy Request” when reasonably possible.

The North Canton address is designated for business and legal correspondence. It is not a public office, training location, or client meeting location.

© 2026 SoftScale AI LLC. All rights reserved.